Micro Balance Health Products ships products from both an internal and external fulfillment center to you. All of our standard shipping rates and policies apply to these items.
Purchased items are sent to you via one of our carriers (US Postal Service, UPS, FedEx, and so on.) at whatever delivery speed you choose (standard shipping, 2-day shipping, and so on).
After you place an order, the carrier, ship date, and estimated delivery date for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account.
Micro Balance also handles all customer service and product returns for our third party vendors items.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us by emailing.